This lodge was great. We had read some reviews about poor customer service but did not find this to be the case at all. There was a new manager as of a month or two before our stay, which might be the reason for the change. All of the staff went above and beyond to tend to our every need. The new manager, Mercy, was so attentive and made sure everything was perfect. The entire staff was great, but we got to spend the most time with Phets, who was a true joy to be around. His good attitude was infectious. The property had also been recently renovated, including adding a pool. We would definitely recommend this lodge!